Shipping Policy

Last updated: July 29, 2026

At Furra, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.

This Shipping Policy explains how we process, ship, and deliver your Furra order.

Order Processing

All orders are processed as quickly as possible after purchase.

Orders are typically processed within 1–3 business days after payment confirmation.

During high-demand periods, holidays, or promotional events, processing times may take slightly longer.

You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical delivery timeframes are:

• Australia: 5–12 business days

• International: 7–20 business days

Please note that these timeframes are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to factors outside of Furra's control, including:

• Shipping carrier delays.

• Customs processing.

• Weather conditions.

• Public holidays.

• Peak shopping periods.

• Incorrect shipping information provided at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to update after your order has been dispatched.

If you have not received your tracking information or believe there may be an issue with your delivery, please contact our customer support team.

Shipping Address

Please ensure your shipping address is correct before completing your order.

Furra is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

If your order cannot be delivered due to an incorrect address, additional shipping charges may apply if reshipment is requested.

International Shipping

Furra may offer shipping to selected international locations.

For international orders:

• Delivery times may vary depending on the destination country.

• Customers may be responsible for customs duties, taxes, import fees, or other charges required by local authorities.

• These charges are determined by the customer's country and are not controlled by Furra.

If international shipping is unavailable to your location, this will be shown during checkout.

Lost, Damaged, or Missing Orders

If your order arrives damaged, incorrect, or appears to be lost during transit, please contact our customer support team as soon as possible.

For damaged orders, please provide clear photos of:

• The product.

• The packaging.

• Any visible damage.

We will review the issue and work with you to provide an appropriate solution.

Delivery Delays

While we work hard to ensure your order arrives within the estimated timeframe, Furra cannot be held responsible for delays caused by shipping carriers, customs, or circumstances outside of our control.

If your order is delayed beyond the expected timeframe, please contact us and we will assist you in locating your order.

Changes to Orders

If you need to update or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

Contact Us

If you have any questions regarding shipping, delivery, or your order, our customer support team is always happy to help.

Thank you for choosing Furra. We appreciate your trust and look forward to helping you and your pets.