Refund policy

Returns & Refund Policy

At Furra, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unwashed, and in its original condition.

  • Be returned in its original packaging where possible.

  • Include proof of purchase or your order number.

  • Have been approved for return by our customer support team before being sent back.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number.

  • The reason for your return.

  • Photos of the item if it is damaged, defective, or incorrect.

We aim to respond to all return requests within 1–2 business days.

If your return is approved, we'll provide detailed return instructions. Please do not send items back without contacting us first, as unauthorized returns may be delayed or refused.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include clear photos of:

  • The item.

  • The packaging.

  • Any visible damage.

We'll work with you to provide a replacement, refund, or another appropriate solution.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Return Shipping

Unless the item is damaged, defective, incorrect, or the return is due to our error, customers are responsible for the cost of return shipping.

Shipping charges paid at checkout (if applicable) are non-refundable unless the return is due to our error or the item arrived damaged or defective.

We recommend using a tracked shipping service when returning items, as Furra cannot be responsible for returns lost or damaged during transit.

Non-Returnable Items

For hygiene and safety reasons, used products cannot be returned unless they arrive damaged, defective, or incorrect.

Items that show signs of use, misuse, accidental damage, or alterations made after delivery may not be eligible for a refund.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Furra is not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided at checkout.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply before the order can be resent.

International Orders

If your order is shipped internationally, you may be responsible for any customs duties, taxes, import fees, or other charges required by your country's customs authorities.

These charges are determined by your local customs office and are the responsibility of the customer.

If your order is not shipped internationally, this section does not apply.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend requesting a return (if eligible) and placing a new order.

Policy Updates

Furra reserves the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Need Help?

If you have any questions about our Returns & Refund Policy, our customer support team is always happy to help. We're committed to making your experience with Furra as smooth and enjoyable as possible.