Terms of Service

Last updated: July 29, 2026

Welcome to Furra. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian to use this website.

You agree to use our website only for lawful purposes and in accordance with these Terms.

2. Products

We strive to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that colours, materials, or product appearance will be displayed identically on every device.

Product availability is subject to change without notice. We reserve the right to discontinue, modify, or limit the sale of any product at any time.

3. Pricing

All prices displayed on our website are shown in the currency selected on the store and are subject to change without prior notice.

While we make every effort to ensure pricing is accurate, we reserve the right to correct any errors, inaccuracies, or omissions. If an incorrect price has been displayed, we may cancel the order and issue a full refund.

4. Orders

By placing an order, you agree that:

• All information provided is accurate and complete.

• You are authorized to use the payment method provided.

• Your order is subject to acceptance and availability.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Suspected fraud or unauthorized transactions.

• Pricing or product information errors.

• Product availability.

• Circumstances beyond our reasonable control.

If your order is canceled after payment has been processed, you will receive a full refund.

5. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

Delays may occur due to shipping carriers, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address. Furra is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

If your order is shipped internationally, you may be responsible for customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.

6. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and agreed to our Returns & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, designs, icons, videos, and branding, is the property of Furra or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or use any content from this website without our prior written permission.

8. Acceptable Use

You agree not to:

• Use our website for any unlawful purpose.

• Attempt to interfere with the security or operation of our website.

• Upload viruses, malicious software, or harmful code.

• Collect information about other users without permission.

• Use automated systems to access or scrape our website without authorization.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Furra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

10. Warranties

Except as required by applicable law, our products and website are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

Nothing in these Terms limits any statutory consumer guarantees that apply under applicable law.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping carriers.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this page. Your continued use of our website following any changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Victoria, Australia.

Any disputes arising from these Terms, your use of our website, or your purchase of products from Furra will be subject to the laws and courts of Victoria, Australia, except where applicable consumer protection laws provide otherwise.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team.

We're always happy to help and are committed to providing a safe and trustworthy shopping experience with Furra.